Terms & Conditions

Terms and Conditions / Client Agreement

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Welcome to Inner Light Counselling. By booking or participating in services provided by Inner Light Counselling, you agree to the following Terms and Conditions.

 

These terms apply to all services delivered online and in person, including counselling, Emotion Code, Body Code, and Belief Code sessions.

 

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1. Services Provided

 

Inner Light Counselling offers:

 

• Counselling services

• Emotion Code sessions

• Body Code sessions

• Belief Code sessions

• Educational and wellness support services

 

Services are offered primarily online via video conferencing platforms, with limited in-person sessions where applicable.

 

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2. Nature of Services

 

Counselling Services

 

Counselling services are provided to support emotional well being, self awareness, personal growth and coping strategies.

 

Counselling is not a substitute for:

 

• medical advice,

• psychiatric treatment,

• crisis intervention,

• or emergency mental health services.

 

Clients experiencing severe mental health symptoms, crisis situations, or suicidal thoughts should contact emergency services or an appropriate medical professional immediately.

 

In Australia:

 

• Emergency: 000

• Lifeline: 13 11 14

 

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Emotion Code, Body Code, and Belief Code Services

 

Emotion Code, Body Code, and Belief Code sessions are complementary wellness modalities intended to support emotional, energetic, and personal well being.

 

These services:

 

• are not medical treatment,

• are not physical or psychological diagnosis,

• are not a substitute for licensed healthcare,

• and do not guarantee specific outcomes.

 

Results vary between individuals.

 

Clients accept full responsibility for their own health decisions and wellbeing.

 

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3. Client Responsibility

 

By engaging in services, clients acknowledge that:

 

• they participate voluntarily,

• they are responsible for their own decisions, actions, and outcomes,

• and they will seek appropriate medical or psychological care when necessary.

 

Clients agree to provide accurate information relevant to their sessions.

 

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4. Confidentiality

 

Client information is treated confidentially and stored securely in accordance with applicable Australian privacy obligations.

 

Information may only be disclosed where required by law, including situations involving:

 

• risk of harm to self or others,

• mandatory reporting obligations,

• court orders,

• or other legal requirements.

 

Online sessions are conducted using reasonable security measures; however, no online platform can be guaranteed completely secure.

 

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5. Privacy

 

By using this website or booking services, you consent to the collection and storage of personal information necessary for:

 

• bookings,

• communication,

• record keeping,

• and service delivery.

 

Your information will not be sold or shared with third parties except where legally required or necessary for business operations.

 

You may request access to your personal information at any time.

 

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6. Appointments and Cancellations

 

Appointments must be booked in advance.

 

Cancellation policy:

 

• Cancellations with more than 24 hours notice may be rescheduled.

• Late cancellations or missed appointments may incur the full session fee.

 

If Inner Light Counselling must reschedule a session, clients will be offered an alternative appointment time.

 

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7. Payment Terms

 

Payment is due:

 

• at the time of booking,

• or prior to the commencement of the session unless otherwise arranged.

 

Accepted payment methods:

 

• PaPal, Stripe, Direct transfer by arrangement.

 

Outstanding invoices must be paid before further sessions are booked.

 

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8. Refund Policy

 

Due to the time and preparation involved in sessions, refunds are generally not provided after services have been delivered.

 

Refund requests may be considered on a case-by-case basis.

 

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9. Testimonials

 

Testimonials shared on this website or social media reflect individual experiences only.

 

Results are personal and cannot be guaranteed.

 

There are no testimonials relating to counselling services in accordance with professional ethical guidelines.

 

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10. Website Information Disclaimer

 

Information provided on this website, social media, emails, or educational materials is for informational and educational purposes only and does not constitute medical, psychological, or legal advice.

 

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11. Limitation of Liability

 

To the fullest extent permitted by law, Inner Light Counselling is not liable for:

 

• decisions made by clients,

• indirect or consequential loss,

• or outcomes resulting from participation in services.

 

Clients engage in services voluntarily and accept responsibility for their own wellbeing and choices.

 

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12. Intellectual Property

 

All content on this website, including written material, resources, branding, and session materials, remains the intellectual property of Inner Light Counselling, unless otherwise stated.

 

Content may not be copied, reproduced, or distributed without written permission.

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13. Changes to Terms

 

These Terms and Conditions may be updated at any time without prior notice.

 

The current version will always be available on the website.

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14. Contact

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Inner Light Counselling

innerlightcounselling.au@gmail.com

www.innerlightcounselling.au